Professional Certificate Program in Customer Service

Home/Diploma Programs/Evening Program/Professional Certificate Program in Customer Service

Professional Certificate Program in Customer Service

(1 customer review)

This two-month program is designed based on role plays, exercises and multiple learning activities. Professionals will learn the following to polish their skills in a systematic way.

What is Customer Service Excellence?

  • Customer Service Fundamentals
  • Why it Matters?
  • Difference Between Customer, Client and Consumer
  • Role of a Happy and Satisfied Customer in the organization (4 Pillars of Organization)
  • First Impression!!!!
  • Service Mindset
  • Business Knowledge!

Customer Profiling

  • Rational Needs
  • Emotional Needs

Anatomy of Different Customers

  • Happy customer
  • Unrealistic Customer
  • Unhappy Customer
  • Difficult Customer

Dealing Techniques

  • Dealing with difficult situations
  • Conflict management
  • Negotiation’s skills

Role of Communication

  • Listening
  • Responding
  • Body Language
  • Assertiveness
  • Persuasion
  • Achieving Win-Win
  • Complaint Handling
  • Follow up
  • Taking Notes/Documentation
  • Organizing and Managing Time

Personal Imaging

  • Attire to Attitude



Starting From: Aug 10, 2021

Duration: 2 Months

Learning Investment: PKR 20,000/=

Days & Timing:
Tuesday & Thursday 06PM to 09PM

For More Information and Registration

30 Babar Block, Garden Town, Near Kalma Chowk, Lahore.

Phone: +92-42-35940943

Mobile: +92-309-8888421

Write a review



Average Rating

1 review for Professional Certificate Program in Customer Service

  1. admin

    Useful course, thanks to CISD management.

Add a review

Your email address will not be published. Required fields are marked *

Go to Top