Front Desk Management

As a hotel guest 's initial point of contact, the Front Desk Agent creates a positive ?rst impression and sets guest expectations. Front Desk Agents must possess a wealth of knowledge regarding their property and the attractions surrounding it, so they can answer questions and make helpful recommendations. They have credibility as professionals that win a guest's loyalty and con?dently handle all front desk operations. The course study is designed around carefully designed occupational standards set by tourism and hospitality sectors.

3 months / 6 months Certificate